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Frequently Asked Questions

Here are some common questions we receive that may be helpful.

What are the delivery charges for orders from the Online Shop?

Delivery charges are based on shipping locations and same-day FedEx delivery fees.

Which payment methods are accepted in the Online Shop?

We accept all credit card payments – VISA, Mastercard, American Express.

How long will delivery take?

We package and ship your order within 1-2 business days. We ship same-day delivery to ensure freshness.

How secure is shopping in the Online Shop? Is my data protected?

Yes, we have secure processing systems, and your data is protected.

What exactly happens after ordering?

You will receive an email with confirmation of your order. For individual orders, our team will package and ship your order directly to your address. For bulk orders through buying clubs, you will place an order online and then meet at the designated location to pick up your seafood.

Do I receive an invoice for my order?

Yes, you will receive an invoice via email.